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1. Introduction

Medicall Space is an online platform that connects medical supply vendors with potential buyers and clients. This operational policy outlines the terms and conditions governing the relationship between Medicall Space (referred to as "the Platform") and its vendors.

2. Vendor Registration and Eligibility

Vendors must register on the Platform and provide accurate information about their business, products, and services.
Eligible vendors include manufacturers, wholesalers, distributors, and authorized dealers of medical supplies and equipment.
Vendors are responsible for maintaining the security of their accounts and must not share their login credentials with third parties.
Buyers are required to register on the platform to access vendor listings and make purchases. Personal information provided during registration will be kept confidential and used only for transactional purposes.

3. Product Listings and Descriptions

Vendors are responsible for creating accurate and detailed product listings.
Product descriptions should include specifications, features, pricing, and any relevant certifications (e.g., FDA approval).
Prohibited items (e.g., counterfeit products, expired goods) are strictly forbidden.
Medicall Space reserves the right to review and approve all product listings before they are published on the platform to ensure compliance with quality standards and regulations. Content that violates any of Medicall Space’s policies may be modified or deleted at Medicall Space’s discretion.
Vendors must promptly update their product listings to reflect changes in availability, pricing, or other relevant information.
We strive to create a marketplace where buyers find what they are looking for conveniently. The appearance of a listing will depend on a few factors such as: item’s location, listing format, price, shipping cost, search query, browsing site, history and relevance of the user query.

4. Pricing and Payment

Vendors set their own prices, which must be competitive and reasonable.
The Platform reserves the right to review and approve pricing adjustments.
Payment terms (e.g., payment upon order confirmation, net payment terms) should be clearly communicated.
Buyers can browse vendor listings, add items to their cart, and proceed to checkout to complete transactions.
Payments will be processed securely through our platform, and vendors will receive payment for their sales minus applicable transaction fees.
Vendors are responsible for setting their prices and managing their inventory. Any disputes regarding pricing or product availability will be resolved in accordance with our dispute resolution process.

5. Order Fulfillment and Shipping

Vendors must fulfill orders promptly and ensure timely delivery.
Shipping costs, estimated delivery times, and tracking information should be provided to buyers.
The Platform encourages eco-friendly packaging practices.
Vendors must adhere to all applicable shipping regulations and ensure that products are delivered safely and securely.

6. Returns and Refunds

Vendors must adhere to the Platform's return and refund policy.
Buyers have the right to return defective or incorrect items within a specified period.
Refunds should be processed promptly upon receipt of returned goods.

7. Quality Assurance and Compliance

Vendors must supply genuine, high-quality products that meet industry standards.
Compliance with regulatory requirements (e.g., safety certifications, labeling) is mandatory.
The Platform may conduct periodic quality checks.

8. Communication and Customer Service

Vendors should respond promptly to buyer inquiries and provide excellent customer service.
Disputes or issues should be resolved professionally and amicably.
The Platform encourages transparency in communication.

9. Confidentiality and Data Protection

Vendors must protect sensitive information shared by buyers (e.g., patient data, payment details).
Compliance with data protection laws is essential.

10. Termination and Suspension

The Platform reserves the right to terminate or suspend vendor accounts for violations of policies.
Grounds for termination include fraud, non-compliance, or unethical behavior.

11. Miscellaneous

Force majeure: The Platform is not liable for disruptions due to unforeseen events (e.g., natural disasters, strikes).
Governing law: The operational policy is governed by the laws of Kenya.
Amendments: The Platform may update the policy with reasonable notice.
Product safety: Ensure your products comply with applicable mandatory standards with guidance from government agencies on product safety laws and standards.

12. Conclusion

Activity on medicall.space is required to follow this policy, the Medicall Space user agreement, and all applicable laws as well as respect to third parties. If it doesn’t, Medicall Space may take action consistent with applicable laws and the Medicall Space user agreement. Such actions may include, as an example, removing the listing or other content, issuing a warning, restricting activity, or account suspension.

13. Special Considerations and Additions

Dispute Resolution

In the event of disputes or disagreements between Medicall Space and its vendors, the following procedures will apply:

Negotiation and Mediation:
Arbitration:
Governing Law and Jurisdiction:
Costs and Fees:
Good Faith Cooperation:
Confidentiality:

Vendor Performance Metrics

Order Fulfillment Rate:
Product Quality and Accuracy:
Customer Satisfaction Ratings:
Response Time to Inquiries:
Return and Refund Rate:
Compliance with Policies:
Timeliness of Shipping:
Inventory Management:
Feedback and Improvement:
Performance Benchmarks:

Penalties for Non-Compliance

Warning and Education:
Temporary Account Suspension:
Financial Penalties:
Account Termination:
Reputation Impact:
Legal Action:

Appeals Process

Appeals should be submitted in writing, explaining the grounds for disagreement.
The Platform will review appeals promptly and fairly.

Mitigation and Improvement

Vendors can mitigate penalties by promptly addressing violations and demonstrating corrective actions.
Proactive steps to improve compliance will be considered during penalty assessments.

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